Specification of Competency Standards
for the Travel Industry
Unit of Competency
Functional Area - Tour Operations
Specification of Competency Standards
for the Travel Industry
Unit of Competency
Functional Area - Tour Operations
Title
Provide itinerary booking services to business travel clients
Code
110663L3
Range
This unit of competency involves the ability to provide business travel clients with itinerary
booking services.
Level
3
Credit
3 （For Reference Only）
Competency Performance Requirements
1. Master the knowledge needed to book itineraries for business travel clients
Understand how to implement the travel policies formulated by the company
2. Apply professional knowledge to handle itinerary bookings for business travel clients
Understand the immigration policies at different travel destinations, such as visas
(including transit visas), health declarations and customs regulations, etc.
Order air tickets, hotels, transportation and restaurants, etc. through designated service
providers
Implement travel management based on corporate policies, such as arrange specific
airlines and class of hotels according to ranks, etc.
Reserve airline seats and hotel rooms in response to customers’ requirements
Explain the related air ticket and mileage points arrangements
Understand customer-related frequent-flyer memberships and make good use of the
rights and interests for customers
Provide services for itinerary changes
3. Demonstrate professional skills and attitude
Pay attention to the details of each reservation to ensure faultless arrangements
Treat customers with discretion, and manage their changes and requests politely and
patiently
Manage important information provided by different stakeholders based on the
company’s principles of confidentiality
Comply with the principles of professional ethics, employee codes of conduct and
related laws and regulations (such as the "Prevention of Bribery Ordinance" and
"Personal Data (Privacy) Ordinance") to establish a professional image
Assessment
Criteria
The integrated outcome requirement(s) of this unit of competency is/are:
Master the knowledge necessary to book itineraries for business travel clients
Become familiar with the execution of the travel policies formulated by the company
Apply professional knowledge to handle itinerary bookings for business travel clients
Pay attention to the details of each reservation to ensure faultless arrangements; and
Comply with the principles of professional ethics, employee codes of conduct and
related laws and regulations to establish a professional image
Remark